Privacy Policy

1. Introduction

GroomRoute ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile grooming scheduling software and related services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us, including:

• Name and contact information (email address, phone number)
• Business information (business name, address)
• Payment and billing information
• Account credentials

Client Data

As a scheduling platform, we store data you input about your clients:

• Client names, addresses, and contact information
• Pet information (names, breeds, sizes, notes)
• Appointment history and preferences

Usage Information

We automatically collect certain information when you use our service:

• Device and browser information
• IP address and general location
• Usage patterns and feature interactions
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and support communications
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@groomroute.com